Japanese for Hotel & Ryokan Staff

Front desk and guest service phrases for hotel and ryokan work.

Working at a hotel or ryokan means delivering hospitality in Japanese. Guests expect polished, keigo-level service, and your manager will notice if your phrasing sounds too casual. Beyond front desk basics, you need to handle complaints, give directions, and anticipate needs before guests ask. These phrases cover front desk operations, guest service, and handling common requests gracefully.

Front Desk

  • ご予約のお名前をお願いします。

    Goyoyaku no onamae wo onegaishimasu.

    May I have the name on the reservation?

  • チェックインは15時からです。

    Chekku in wa juugo ji kara desu.

    Check-in starts at 3 PM.

  • お部屋は3階の302号室です。

    Oheya wa sangai no sanmaru ni goushitsu desu.

    Your room is 302 on the 3rd floor.

  • チェックアウトは11時までです。

    Chekku auto wa juuichi ji made desu.

    Check-out is by 11 AM.

  • Wi-Fiのパスワードはこちらです。

    Waifai no pasuwaado wa kochira desu.

    Here is the Wi-Fi password.

Guest Service

  • タオルの追加をお持ちしましょうか？

    Taoru no tsuika wo omochi shimashou ka?

    Shall I bring extra towels?

  • 朝食は7時から9時までです。

    Choushoku wa shichi ji kara ku ji made desu.

    Breakfast is from 7 to 9 AM.

  • 大浴場は1階にございます。

    Daiyokujou wa ikkai ni gozaimasu.

    The public bath is on the 1st floor.

  • お荷物をお預かりいたしましょうか？

    Onimotsu wo oazukari itashimashou ka?

    Shall I keep your luggage for you?

  • ごゆっくりお過ごしくださいませ。

    Goyukkuri osugoshi kudasaimase.

    Please enjoy your stay.

Handling Complaints

  • 大変申し訳ございません。すぐに対応いたします。

    Taihen moushiwake gozaimasen. Sugu ni taiou itashimasu.

    I'm very sorry. I'll take care of it right away.

  • エアコンの調子が悪いのですね。確認いたします。

    Eakon no choushi ga warui no desu ne. Kakunin itashimasu.

    The AC isn't working well? I'll check it.

  • お部屋を変更いたしましょうか？

    Oheya wo henkou itashimashou ka?

    Shall I change your room?

  • フロントまでお気軽にお電話ください。

    Furonto made okigaru ni odenwa kudasai.

    Please feel free to call the front desk anytime.

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Japanese for Restaurant Staff

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